How We Protect and Use Personal Data at Nine Casino

Data We Collect

We collect identity and contact data such as name, date of birth, address, email and mobile number. Account data includes username, encrypted credentials, preferences, session history, limits and account status. Transaction data includes deposits, withdrawals, payment method references, balances, bonus activity, game rounds and dispute records.

Verification data can include photo ID, proof of address, payment ownership, liveness checks and source-of-funds or source-of-wealth evidence. Technical data includes IP address, device, browser, operating system, identifiers, language, approximate location, logs and security events. We also record support messages, marketing choices and responsible gambling interactions.

Why We Process Personal Data

We use data to create and secure accounts; verify age and identity; deliver games and promotions; process and reconcile payments; prevent fraud, collusion, chargeback abuse and unauthorised access; meet legal and regulatory duties; operate limits and self-exclusion; answer support requests; resolve complaints; measure service performance; and send communications selected by the player.

Depending on the activity, processing relies on performance of our agreement, legal obligation, legitimate interests, protection of users and systems, or consent. You can withdraw consent for optional marketing and non-essential cookies without affecting processing already completed lawfully.

Cookies, Local Storage and Similar Technologies

Essential technologies keep you signed in, protect sessions, remember security choices and support cashier functions. Preference technologies remember language and display settings. Analytics help us understand page and feature performance. Marketing or attribution technologies measure campaigns and referrals where permitted. You can adjust optional categories through the cookie controls and browser settings, although blocking essential storage can prevent account functions from working correctly.

Who Receives Data

We share only what is necessary with hosting and security providers, game studios, payment processors, identity-verification services, fraud-prevention tools, customer-support systems, analytics providers and professional advisers. We may disclose information to regulators, law-enforcement bodies, courts or other authorities when required. Providers act under contracts and security obligations appropriate to their role.

International Transfers

Some providers operate outside the country in which you live. Where personal data crosses borders, we use contractual safeguards, adequacy arrangements or another recognised transfer mechanism. Access remains limited to authorised purposes.

Retention

Retention depends on account activity, payment and anti-money-laundering duties, responsible gambling requirements, fraud prevention, disputes and applicable limitation periods. We remove or anonymise data when it is no longer required. Self-exclusion and security records may be retained where necessary to enforce protection measures.

Security Controls

We use encrypted transport, controlled access, credential protection, monitoring, logging, secure hosting and staff procedures. No system removes every risk. Protect your password, sign out on shared devices and contact us promptly after any unfamiliar login, profile change or transaction.

Your Privacy Rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability. You can withdraw consent and opt out of direct marketing. Some requests cannot override legal retention, fraud-prevention or regulatory duties. We may verify identity before disclosing or changing account data.

You may also complain to the data-protection authority responsible for your location. We encourage you to contact us first so we can investigate and respond.

Children and Legal Gambling Age

Our services are for adults who meet the legal gambling age. We do not knowingly permit minors to hold accounts. We can request age evidence and close access where eligibility is not established.

Third-Party Links

External payment, verification or information pages have their own privacy practices. Review their notices before submitting data. This Policy does not control independent third-party websites.

Privacy Contact

Email privacy requests to [email protected] or write to: Data Protection Team, Nine Casino, 18 King Street, Manchester M2 6AG, United Kingdom. State the right you wish to exercise and the email attached to your account; do not include passwords or complete card numbers.

Changes to This Policy

We update the visible date when this Policy changes. Material changes may also be communicated through the account or registered email where appropriate. Continued use after an update is governed by the revised notice and applicable law.